You have 30 days from delivery to change your mind.
What can be returned
- Unworn pieces in their original VELENTIA packaging, with all tags and the extender intact.
- Earrings are final sale for hygiene reasons, unless they arrive faulty or damaged.
- Personalised or engraved pieces cannot be returned unless they arrive faulty.
How to start a return
Email support@velentiashop.com with your order number and a line about what is going back. We reply within 1 business day with the return address and instructions. Please do not send anything back before you hear from us.
Return shipping
If you simply changed your mind, return postage is paid by you. If we sent the wrong piece, or it arrived faulty or damaged, we cover the return and send a replacement at our cost — just include a photo in your first email.
Refunds
Once your parcel reaches us we inspect it within 2 business days and issue the refund to your original payment method. Your bank usually shows it within 5–10 business days. Original shipping is refunded only when the return is our fault.
Exchanges
The quickest way to exchange is to return the piece for a refund and place a new order, so your new piece is not held up by the return travelling back to us.
Faulty pieces
Every piece is checked before it is packed. If something breaks in normal wear within 30 days of delivery, send us a photo and we will replace it or refund you in full.
Questions
Email support@velentiashop.com — a person reads every message.